‌Effective Date: September 22, 2026‌

This Refund and Returns Policy is issued and operated by WF Kleidung Fahjen GmbH, located at Heidkamp 19, 27404 Zeven-Oldendorf, Germany. You may reach our support team for all policy-related inquiries via email at quant@wfkleidung.com, or phone at +49 4281 3139, or visit our official website WF Kleidung for real-time order and process updates. This policy applies to all apparel and accessory purchases made through WF Kleidung, and outlines the full terms for product return, exchange and eligible compensation arrangements. It is clearly stated upfront that ‌we do not support any pure refund requests without product return‌ under all regular scenarios, to maintain fair, transparent and sustainable service rules for all customers.

1. Basic Eligibility for Return

You are eligible to initiate a return application within 30 calendar days from the date you sign for the delivered package, only if the returned items meet all the following requirements:

• The items are in their original unused, unwashed and undamaged condition, with all original tags, labels and protective packaging fully intact. Any product that shows signs of wear, stain, alteration or personal use that affects resale cannot be accepted for return.
• You provide the original order number, order confirmation email and valid proof of purchase from WF Kleidung.
• Customized, personalization-made products and final-sale items clearly marked on our website during checkout are not eligible for return, unless there is confirmed manufacturing defect from our production side.
  Return requests submitted after the 30-day window will not be approved. We strictly do not accept any requests that only ask for full or partial monetary refund without you sending back the corresponding purchased physical items to our designated return address. This rule applies regardless of order value, customer membership tier or reported minor dissatisfaction about product fit, fabric feel or style expectation.

2. Step-by-Step Return Process

1. First, submit a return application via the “My Orders” section on WF Kleidung, or send a request to our support email quant@wfkleidung.com with your order number, product details and clear photos to state the reason for return. Our team will review your eligibility and send you the official designated return shipping address within 2 working days.
2. Pack the items properly with all original accessories included, ship the parcel to the provided return address, and save the tracking number of your return shipment. You will need to share this tracking number with our team to confirm your return delivery status. For non-quality related return scenarios, you will be responsible for covering the return shipping fee, unless otherwise stated in specific promotional campaigns.
3. Once our warehouse team receives and inspects your returned items and confirms they meet all return eligibility rules, we will send you a confirmation notice. At this point, you may choose to receive an equivalent store credit that can be used for your next purchase on WF Kleidung, or request an exchange for a different size, color or other in-stock product of the same value. Pure requests for direct monetary refund back to your original payment method without item return are not accepted in any regular consumer scenarios.
4. If the returned product is confirmed to have manufacturing defects, severe shipping damage caused by our logistics partner, or obvious mismatch with the product description listed on our website, we will cover the return shipping cost for you, and you may still only select between store credit or product exchange options, no standalone monetary refund without returning the faulty item will be processed.

3. Exceptions and Special Notes

The only limited scenario where compensation without returning the item may be considered is when the received product has a severe unrepairable quality issue that poses obvious safety risks, and we reach a special mutual written agreement with you after thorough verification. Even in this extremely rare case, our team will conduct a full independent investigation, collect all necessary photo and video evidence of the faulty item, and will never process any unsubstantiated pure refund request submitted unilaterally without sufficient proof.
We strictly prohibit all fraudulent pure refund claims, including but not limited to submitting fake photos of damaged products, claiming items were never delivered while the official logistics tracking record confirms successful signature collection, or applying for monetary refund after you have already worn, altered or disposed of the purchased items. Any confirmed fraudulent claim will result in permanent restriction of your account access on WF Kleidung, and we reserve all rights to pursue legal liabilities if necessary.

4. Contact Information

If you have any questions about this policy, need clarification on return eligibility, or require assistance with your return application, please contact our customer support team directly at quant@wfkleidung.com or call +49 4281 3139 during our working hours 9:00 to 17:00 CET from Monday to Friday. We will respond to all legitimate inquiries within 2 working days, and provide clear guidance for every step of your return process. This policy will be updated only with public notice posted on WF Kleidung, and all subsequent adjustments will not affect return applications for orders placed before the update takes effect.