‌Effective Date: September 22, 2026‌

This Shipping Policy is published by WF Kleidung Fahjen GmbH, with physical operating address at Heidkamp 19, 27404 Zeven-Oldendorf, Germany. For all shipping-related inquiries, updates and issue reports, you may reach our support team at any time via contact email quant@wfkleidung.com, service phone +49 4281 3139 during 9:00-17:00 CET on business days, or access the latest shipping status of your order directly through the official website WF Kleidung. This policy applies to all apparel and accessory orders placed on our site, and clearly outlines our order processing rules, shipping service types, delivery timeframes, fee structures, and post-delivery liability arrangements, to ensure every customer enjoys a transparent, reliable and predictable delivery experience.

1. Order Processing Time

All orders placed on WF Kleidung go through a strict pre-shipment verification process. Once your payment is confirmed successfully, our team will start processing your order within 1 to 2 business days, excluding weekends and official German public holidays. During processing, we will conduct a full double quality check for your ordered items to confirm no manufacturing defects, pack the products with our recyclable protective packaging, generate the official shipping label and sync the tracking information to our system. You will receive an automated confirmation email with the order tracking link immediately after your parcel is handed over to our selected logistics partner. Orders placed after 14:00 CET on business days will be processed on the next working day. For orders placed during peak promotional seasons or limited new drop events, processing time may be extended by up to 2 additional business days, and we will post a clear advance notice on the homepage of WF Kleidung before the event starts to keep all customers informed.

2. Shipping Service Types, Regions and Estimated Delivery Time

We offer tiered shipping services tailored to different delivery regions, to balance cost efficiency and delivery speed for all customers:

• ‌Standard Domestic Shipping (Germany)‌: For all delivery addresses within Germany, this service has a flat low rate of 3.90 EUR. Estimated delivery time ranges from 2 to 4 business days after the parcel leaves our warehouse. All orders with total value exceeding 79 EUR qualify for free standard domestic shipping automatically at checkout.
• ‌Standard EU Shipping‌: For delivery addresses located in all EU/EEA member states outside of Germany, the standard shipping fee is 7.90 EUR, with estimated delivery time of 5 to 8 business days after shipment confirmation. Free standard EU shipping is available for all orders over 129 EUR.
• ‌Express Shipping (Optional)‌: For customers who require faster delivery, we offer paid express shipping service for both domestic and EU regions. Domestic express orders can be delivered within 1 to 2 business days after shipment at a fee of 9.90 EUR, while EU express orders arrive within 3 to 5 business days at a fee of 16.90 EUR.
  We currently do not support international shipping to regions outside the EU and EEA temporarily, and will announce the launch of new international shipping regions via official notifications on WF Kleidung once the relevant logistics arrangements are fully completed.

3. Shipping Tracking and Delivery Instructions

Once your order is shipped, you will receive the full tracking number and dedicated tracking link via email. You can input the tracking number on our website’s order status page, or on the official logistics provider’s platform, to check the real-time location and latest update of your parcel at any time. We highly recommend all customers to provide an accurate, complete and accessible delivery address with a valid contact phone number during checkout, to avoid delivery delays caused by incorrect address information. If the logistics carrier cannot successfully deliver the parcel due to recipient absence during delivery attempts, the carrier will leave a delivery notice at your address, and you can reschedule a re-delivery time or pick up the parcel at the local designated service point according to the instructions on the notice. If you find any abnormal status on the tracking page, such as long-term no update, marked lost or damaged, please contact our support team immediately, and we will coordinate with the logistics provider for verification and follow-up processing as soon as possible.

4. Delivery Dispute and Liability Rules

All parcels are fully insured for the full order value before they leave our warehouse. If your parcel is confirmed lost by the logistics carrier before successful delivery, or the items you receive have obvious damages caused by violent transit, you can submit a claim request to our team with the corresponding photos of damaged packaging and products within 7 days after the delivery date. We will arrange qualified replacement of the same products for you for free, or issue equal store credit that can be used on WF Kleidung after verification. We do not take responsibility for delivery delays caused by force majeure events including extreme severe weather conditions, official transportation control adjustments, unexpected port congestion or authorized strikes, but our team will actively communicate with the logistics provider to push for the fastest possible delivery of your parcel. This policy takes effect from September 22, 2026, and all subsequent updates will be posted publicly on our official website without prior individual notice.